Payer Directory

How to check Touchstone Health PSO eligibility

A portal or phone check takes a front-desk staffer 10–15 minutes per patient. Touchstone Health PSO has no eligibility API — so instead of your staff doing that, our screen agent runs the portal check for you, on your schedule.

Payer ID 23856Screen agent · setup required

Three ways to verify Touchstone Health PSO coverage

Payer portal — free, but one patient at a time and 10–15 minutes each with logins.
Phone (IVR) — hold times vary; no written record for the chart.
Automated 270/271 check — full benefit detail in seconds, batched for the whole schedule, from $0.50 per check.

Touchstone Health PSO at a glance

What billers need before running a check.

Payer ID

23856

Real-time eligibility

Via screen agent

Touchstone Health PSO has no eligibility API, so our screen agent runs the portal check for you on your schedule. Setup required.

Coverage

medical

Operating area

Not published

Supported transactions

What can be exchanged electronically with Touchstone Health PSO today.

Transaction	Status
Eligibility (270/271) Real-time benefit and coverage checks	NOT AVAILABLE
Claim status (276/277) Where a submitted claim stands	NOT AVAILABLE
Professional claims (837P) Physician and outpatient claims	SUPPORTED
Institutional claims (837I) Facility claims	SUPPORTED
Dental claims (837D) Dental claims	NOT AVAILABLE
Remittance (835 ERA) Electronic remittance advice	NOT AVAILABLE
Coordination of benefits Secondary-payer routing	NOT AVAILABLE
Claim attachments (275) Supporting documentation	NOT AVAILABLE

Portal vs. phone vs. automated

The same verification, three ways.

	Payer portal	Phone / IVR	Automated check
Time per patient	10–15 min	15–30 min	Seconds
Cost per check	~$7.97 staff time*	~$7.97+ staff time*	from $0.50
Record for the chart	Screenshot	None	Full audit trail
Whole-day schedule	One at a time	One at a time	Batched overnight

*CAQH Index benchmark for a manual eligibility verification.

Frequently asked questions

What is the payer ID for Touchstone Health PSO?+

Touchstone Health PSO uses payer ID 23856.

Does Touchstone Health PSO support real-time eligibility verification?+

Touchstone Health PSO has no eligibility API, so there is no 270/271 transaction to send. Checks still run automatically: our screen agent performs the portal check for you on your schedule, rather than a staff member doing it per patient. Setup is required. Claims can be submitted electronically.

How long does a Touchstone Health PSO eligibility check take?+

A portal check takes 10–15 minutes of staff time per patient. A screen agent runs the same check without occupying anyone — scheduled ahead of the day's appointments, so results are waiting rather than being fetched one patient at a time.