Payer Directory

How to check Preferred Health Plan of Carolinas (PHPC) eligibility

A portal or phone check takes a front-desk staffer 10–15 minutes per patient. Preferred Health Plan of Carolinas (PHPC) has no eligibility API — so instead of your staff doing that, our screen agent runs the portal check for you, on your schedule.

Payer ID CB404Screen agent · setup required

Three ways to verify Preferred Health Plan of Carolinas (PHPC) coverage

Payer portal — free, but one patient at a time and 10–15 minutes each with logins.
Phone (IVR) — hold times vary; no written record for the chart.
Automated 270/271 check — full benefit detail in seconds, batched for the whole schedule, from $0.50 per check.

Preferred Health Plan of Carolinas (PHPC) at a glance

What billers need before running a check.

Payer ID

CB404

Also known as 5018, 8866

Real-time eligibility

Via screen agent

Preferred Health Plan of Carolinas (PHPC) has no eligibility API, so our screen agent runs the portal check for you on your schedule. Setup required.

Coverage

dental, medical

Operating area

Not published

Supported transactions

What can be exchanged electronically with Preferred Health Plan of Carolinas (PHPC) today.

Transaction	Status
Eligibility (270/271) Real-time benefit and coverage checks	NOT AVAILABLE
Claim status (276/277) Where a submitted claim stands	NOT AVAILABLE
Professional claims (837P) Physician and outpatient claims	SUPPORTED
Institutional claims (837I) Facility claims	SUPPORTED
Dental claims (837D) Dental claims	SUPPORTED
Remittance (835 ERA) Electronic remittance advice	ENROLLMENT REQUIRED
Coordination of benefits Secondary-payer routing	NOT AVAILABLE
Claim attachments (275) Supporting documentation	NOT AVAILABLE

Portal vs. phone vs. automated

The same verification, three ways.

	Payer portal	Phone / IVR	Automated check
Time per patient	10–15 min	15–30 min	Seconds
Cost per check	~$7.97 staff time*	~$7.97+ staff time*	from $0.50
Record for the chart	Screenshot	None	Full audit trail
Whole-day schedule	One at a time	One at a time	Batched overnight

*CAQH Index benchmark for a manual eligibility verification.

Frequently asked questions

What is the payer ID for Preferred Health Plan of Carolinas (PHPC)?+

Preferred Health Plan of Carolinas (PHPC) uses payer ID CB404. It also appears as 5018, 8866 in some systems.

Does Preferred Health Plan of Carolinas (PHPC) support real-time eligibility verification?+

Preferred Health Plan of Carolinas (PHPC) has no eligibility API, so there is no 270/271 transaction to send. Checks still run automatically: our screen agent performs the portal check for you on your schedule, rather than a staff member doing it per patient. Setup is required. Claims can be submitted electronically.

How long does a Preferred Health Plan of Carolinas (PHPC) eligibility check take?+

A portal check takes 10–15 minutes of staff time per patient. A screen agent runs the same check without occupying anyone — scheduled ahead of the day's appointments, so results are waiting rather than being fetched one patient at a time.