Your inbox is drowning. This agent fixes it.
MGMA says “digital fax” often just swaps a physical machine for a digital inbox — same manual sorting. This agent classifies, matches, and routes every fax, voicemail, and portal message automatically. No more pile-ups. No more missed referrals.
saved per physician, per year
47 faxes hit overnight. A PA denial on day 13 of 14. A pharmacy rejection for a GLP-1. A referral that needs auth. Your staff won't see any of them for two hours.
Referrals & PA denials
The agent identifies referrals needing auth, flags PA denials approaching deadlines, and routes them to the right staff member — before they expire.
Rx rejections
Pharmacy rejections are classified and surfaced immediately so providers can respond same-day, not days later.
70–80% auto-routed
Most messages are classified, matched to the right patient, and routed without staff intervention. 2–3 hours of daily time recovered.
The problem
Fax isn't dead in healthcare — but it can be managed
Every morning, your front desk faces the same mountain: a stack of faxes, a full voicemail box, and dozens of portal messages. Someone has to read, categorize, and route every single one before anything else gets done.
1 in 4 practices lack integrated digital fax
A March 2026 MGMA Stat poll found 24% of medical practices still don’t have digital fax fully integrated with their EHR/PM and workflows. Even those that do often just swapped a physical machine for a digital inbox — same manual sorting, indexing, and follow-up.
5 hidden steps per fax eat your staff’s day
MGMA identifies the real cost: triage (what is this?), patient match (which chart?), routing (who owns it?), rework (missing pages, duplicates), and outbound churn (fax us the note, the denial, the records). Each fax means multiple touches.
Referrals expose the gap first
MGMA notes referrals are the workflow that most quickly exposes whether digital fax is truly integrated. They’re not just documents — they need patient matching, completeness checks, routing to the right service line, and close-the-loop tracking.
92% hired staff just for prior auth volume
MGMA’s Annual Regulatory Burden Report found 92% of medical group practices hired or reassigned staff solely to handle growing prior authorization volume — much of it still fax-driven.
Sources: MGMA Stat Poll, March 2026 (292 respondents); MGMA Annual Regulatory Burden Report.
Your rules. Auto-executed or staff-reviewed.
Every message sorted, matched, and acted on
The Inbox Triage Agent doesn't just sort — it triggers the right downstream agent so work starts immediately.
Referrals arrive schedule-ready
Coverage verified, auth checked, patient matched — before your staff touches it.
Eligibility + PA AgentPA denials caught before windows close
Appeal prepped with payer-specific intelligence. Staff reviews and sends — not builds from scratch.
Denial Discovery AgentRx rejections trigger same-day PA
Pharmacy faxes a GLP-1 denial. Agent matches the patient, identifies formulary rules, and queues the PA for staff to submit.
PA AgentExpected results
Your front desk gets their morning back
Instead of spending the first two hours of every day sorting messages, your staff arrives to an inbox that's already organized, prioritized, and routed.
Auto-routed
Payers
Saved daily
Audit trail
Modeled from production data
Valley Diabetes & Obesity — Modesto, CA
Minutes per day
on inbox sorting
Revenue recovered from
previously unworked items
Missed referrals or
expired auth windows
Pricing
Simple, transparent pricing
Flat monthly subscription per MD. Unlimited message routing with no per-message fees.
- Flat monthly plans from $225/MD/mo
- Unlimited message routing — no per-message fees
- No setup fees or long-term contracts
- Savings calculator included
Get your free inbox audit.
We'll show you what's being missed, delayed, or manually sorted.