Every major healthcare voice AI vendor gates pricing behind a custom quote. We checked all of them, then published ours.
The short answer
As of August 2026, Agentman is the only healthcare voice AI vendor of the five compared here that publishes a rate: $10 per hour of call time, billed by the minute, with no minimum and no monthly commitment. Prosper AI, Infinitus, SuperDial, and Assort Health each require a custom quote before a practice can learn what a call costs. At $10 for each hour of call time, a 12-minute payer call costs about $2.00 and a 3-minute patient scheduling call costs about $0.50 — arithmetic you can do before talking to anyone.
Key facts
- 0 of 4 competing voice vendors publish a per-call or per-minute rate (Infinitus, SuperDial, Assort Health, and Prosper AI, checked 2026-08-06)
- Infinitus's pricing page describes "annual platform and license fees combined with usage (i.e. per task or minute)" with discounts tied to "multi-year contracts and monthly minimums" — but no figure
- A manual eligibility verification costs a provider $7.97 per transaction, versus $2.18 fully electronic (2023 CAQH Index, Average Cost per Transaction by Mode, Medical)
- Agentman publishes $10 per hour of call time pay-as-you-go or $1,500/provider/month flat for unlimited calls
Voice AI pricing comparison
| Vendor | Pricing published? | What they publish | Primary buyer |
|---|---|---|---|
| Agentman (Medman) | Yes | $10 per hour of call time, billed by the minute, no minimum; or $1,500/provider/mo unlimited | Independent and specialty practices |
| Prosper AI | No | Usage-based, custom quote | Practices and outpatient groups |
| Infinitus | No | Platform + license fees plus per-task or per-minute usage; multi-year minimums for discounts | Payers, pharma, large provider orgs |
| SuperDial | No | Demo required for pricing | RCM companies, health systems, payers |
| Assort Health | No | Demo required; annual contracts. The quote we received carried a five-provider minimum | Practices, specialty groups, health systems, FQHCs |
Each competitor row reflects that vendor's own public pages as of 2026-08-06. "Not published" is a statement about what a buyer can find on the website — not a claim about whether a vendor is expensive.
The gap between what a vendor publishes and what a buyer is actually quoted can be wide. Here is a concrete example from our own inbox.
In July 2026 we made a sales inquiry to Assort Health. The reply stated that a $75,000 annual minimum commitment would be required before they would schedule an initial call — and that the minimum reflected a floor of five providers.
That second detail is what makes the first one legible, and it says two separate things:
- A rate. $75,000 across five providers is $15,000 per provider per year — about $1,250 per provider per month. That is a real number, and worth knowing before an evaluation rather than after one.
- A floor. The smallest engagement quoted to us started at five providers. A practice with fewer than five is not being quoted a high price; it is outside the scope of what was on offer.
The second is the one a dollar figure alone would have hidden. When a vendor gives you a total, ask what it is a total of. A minimum expressed in dollars reads as a price. Expressed in providers, it tells you whether you are the customer at all — and finding that out in the first email is far better than finding it out in the third meeting.
We are reporting one email we received, not Assort's pricing policy; quotes in this category vary by practice size, specialty, and site count.
Why voice pricing is usage-based (the legitimate reason)
Voice cost is dominated by time on the phone, and payer hold times are unpredictable. A benefits call answered in two minutes and the same call that waits twenty minutes on hold consume very different amounts of compute and telephony. Quoting one flat per-call price would mean either overcharging for fast calls or losing money on slow ones.
That is a real constraint, and it is why our own pay-as-you-go rate is per hour and billed by the minute rather than per call. You pay for the time the agent actually spends.
What the constraint does not require is secrecy. A per-minute rate handles variable call length perfectly well while still letting a practice budget. The reason most vendors publish nothing is commercial, not technical.
What to actually ask on a pricing call
The published rate matters less than what the contract counts as billable. Four questions separate a real quote from a headline number:
- Is hold time billed, or only connected time? On payer calls this is most of the cost.
- Is there a monthly minimum or annual platform fee on top of usage? Infinitus states discounts are tied to monthly minimums; assume others have them until told otherwise.
- What happens on a failed call? A call that reaches a dead end still consumed minutes. Ask whether it is billed.
- Is there a setup or onboarding fee? Portal vendors in this category publish onboarding fees in the hundreds of dollars; voice vendors rarely mention them upfront.
Ask every vendor to quote the same concrete scenario — say, 200 benefit verification calls a month at your typical hold times, all fees included. That converts four incomparable pricing models into one number.
Voice is one agent, not the whole back office
Here is the part most voice comparisons miss: a large share of practice back-office work is not a phone problem at all.
Eligibility verification runs over EDI — no call, no hold time, a fraction of the cost. Prior authorization is a submission-and-tracking workflow. Inbox triage is about faxes, voicemails, and portal messages piling up in a queue. A voice-only vendor cannot touch any of it, which means a practice buying voice alone still owns the rest.
Medman ships voice alongside three agents that do the non-voice work, each with a published price:
| Agent | What it does | Starting at |
|---|---|---|
| Eligibility | EDI insurance verification, copay and deductible extraction | $0.50/check |
| Prior Authorization | PA submission, status tracking, follow-up across payers | $25/submission |
| Inbox Triage | Routes faxes, voicemails, and portal messages automatically | $225/provider/mo |
| AI Voice | Answers and places patient calls, 24/7 | $10/hour of call time |
Use the cheap channel for the routine work and voice for what genuinely needs a phone call. Running an eligibility check as a voice call because voice is the only tool you bought is how automation gets expensive.
The honest caveats
- This compares pricing disclosure, not quality. A vendor that quotes privately may be excellent and may quote you less than our published rate. We are comparing what a buyer can find out before a sales call.
- Published rates change. Every competitor claim here was read from that vendor's own pages on 2026-08-06 and is linked so you can check it.
- Our own numbers are list prices, not the outcome of a negotiation.
- We have not run head-to-head benchmarks on call quality or containment rate. When we do, we will publish the methodology with the result.
Frequently Asked Questions
How much does healthcare voice AI cost per call?
It depends on call length, because payer calls are billed by time spent on the phone. At Agentman's published rate of $10 per hour of call time, a 12-minute payer call costs about $2.00 and a 3-minute patient scheduling call costs about $0.50. Most competing vendors do not publish a rate, so a per-call figure for them cannot be calculated without a quote.
Why do most healthcare voice AI vendors hide their pricing?
Two reasons, one legitimate and one commercial. The legitimate one is that voice cost genuinely varies with hold time — a call that waits 20 minutes on hold costs more to run than one answered in two, so vendors avoid quoting a single number. The commercial one is that quote-gating enables per-customer pricing and requires a sales conversation before a buyer can compare options.
Is voice AI cheaper than an electronic eligibility check?
No, and it should not be used for the same job. An electronic 270/271 eligibility check costs a fraction of a voice call because no one waits on hold. Voice is for the work portals cannot do: complex specialty benefits, carve-outs, claim follow-up, and any payer that will not answer electronically. Use electronic checks for the routine 60 to 80 percent and voice for the remainder.
What should I ask a voice AI vendor about pricing?
Ask four questions. Is hold time billed or only connected time? Is there a monthly minimum or annual platform fee on top of usage? What is the rate for a call that fails or reaches a dead end? And is there a setup or onboarding fee? The published rate matters far less than what the contract counts as billable.
Does a voice agent replace the rest of revenue cycle automation?
No. Voice handles work that requires a phone call. Eligibility verification, prior authorization submission, and inbox triage are not phone problems, and a voice-only vendor cannot do them. A practice evaluating voice should check whether the vendor also covers the non-voice work, or whether voice is a single point solution alongside other tools.
Do healthcare voice AI vendors require a minimum spend commitment?
Some do, and it is rarely disclosed publicly. In July 2026, a sales inquiry we sent to Assort Health came back stating that a $75,000 annual minimum commitment was required before an initial call could be scheduled, and that the minimum reflected a floor of five providers. That is about $15,000 per provider per year, or roughly $1,250 per provider per month, with a five-provider floor underneath it. Both halves matter: the rate tells you what the service costs, and the floor tells you whether a practice your size is in scope at all. A minimum stated in dollars reads as a price; stated in providers, it can mean you are not the customer. Ask any vendor whether a minimum applies to a practice your size, and ask what unit that minimum is counted in.
How do I compare voice AI vendors when only one publishes pricing?
Normalize everything to cost per completed task, not per minute or per seat. Ask each vendor to quote the same concrete scenario — for example 200 benefit verification calls per month at your typical hold times — and require the quote to include platform fees, minimums, and overage rates. That converts incomparable pricing models into one number you can compare.
What to do next
If you are evaluating voice AI, get the four questions above answered in writing by every vendor on your list, including us. If you want to see what a published rate looks like in practice, our pricing page shows every agent's rate without a form.
